Questions about CCTV monitoring
How it works, your cameras, the hours, the properties we monitor, and the cost.
General Questions
What is CCTV monitoring?
Trained people watch your cameras live. Ordinary CCTV only records, so you see what happened after it is too late. With monitoring, someone sees the problem while it is happening and acts.
What do you do?
Three things. Our operators watch your cameras live. When something is wrong, they sound an alarm at your property. If your camera has a speaker, they can also speak through it to warn the intruder.
What are your monitoring hours?
We watch at night, up to 11 PM to 6 AM, every night of the year. You choose the hours you want inside that time. Night is when most break-ins happen.
Which cities do you cover?
All of India. We watch your cameras over the internet, so your city does not matter: Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Ahmedabad, Pune and more.
Cameras & Technical
Do I need to buy new cameras?
Usually not. We use the cameras you already have, with no new wiring. Hikvision, Dahua, CP Plus, PRAMA, Honeywell, Bosch, Sparsh, Hi-Focus and most other IP cameras work.
Which camera brands work?
All the major IP camera brands: Hikvision, Dahua, CP Plus, PRAMA, Honeywell, Bosch, Sparsh, Hi-Focus and most other network cameras.
What internet speed do I need?
A steady connection with at least 2 Mbps upload for each camera. Most home and office broadband in India is enough.
Do you need to visit my property?
Only once, to fit the siren or alarm where you want it. After that, everything is done remotely.
How Monitoring Works
What happens when you see something wrong?
First the operator checks that it is real. If it is, they sound the siren, warn the intruder through the camera speaker, and call you with the video clip.
Can your operators talk through my cameras?
Yes, if your camera has a speaker. Our operator speaks through it to warn the intruder. Most intruders leave once they know someone is watching them.
How do you sound an alarm from far away?
We fit an alarm at your property that our operators can switch on remotely. When they confirm a real threat, they switch it on at once.
Will you tell me when something happens?
Yes. You get a phone call and a WhatsApp message with the video clip. Our operators contact you as soon as they act.
AI vs Human Monitoring
Why people and not just AI?
AI alone raises many false alarms from animals, shadows and weather. And if it only sends an alert to your phone, you can easily miss it while you sleep. Our operators check every alert and act, even when you cannot look at your phone.
Do you use AI as well?
Yes. Software spots movement and shows it to our operators, so they spend their time on real events. The operator decides what to do.
How do you stop false alarms?
A trained person checks every alert before acting. They can tell a real intruder from an animal, a shadow or the weather, so you are not disturbed for nothing.
Properties We Monitor
What properties do you monitor?
Homes such as bungalows, villas, housing societies and farm houses, and businesses such as warehouses, factories, shops and offices.
Do you monitor housing societies?
Yes. We watch the gates, common areas, parking and the boundary of gated societies and apartment buildings.
Do you monitor businesses?
Yes: warehouses, factories, offices, showrooms and shops. Night monitoring suits businesses that are empty after closing time.
Pricing & Plans
How much does it cost?
Much less than a watchman. Message us on WhatsApp and we will quote for your property and number of cameras.
Is there a setup fee?
Yes, a one-time fee for fitting the alarm and setting things up. It depends on your property.
How long do I have to sign up for?
Plans are monthly, with no long contract. You can stop any time with 30 days notice.
Have more questions?
Message us on WhatsApp for a quick answer, or send us your details and we will call you.